Invoices and receipts are documents required for your administration. Having them always at hand reduces subsequent complications and allows you to manage your accounting without haste.
Here we see where to find them, how to request a copy, and what to do in case of anomalies.
Where they are available
Fiscal documents related to your subscription are available in the dedicated section of the dashboard, typically under 'subscriptions' or 'invoices'. They are updated with the most recent issuance and remain accessible for the stipulated period.
- Chronological list of documents
- Details for each reference period
- Ability to download in standard format
Regularly save a local copy of the documents in a dedicated folder. It is a small habit that simplifies fiscal management at the end of the year.
Verification of personal data
Ensure that the personal data on the documents are correct and up to date. In case of changes (address, company name, tax code), communicate them promptly to support: subsequent corrections require technical time.
Incorrect personal data on a fiscal document may require dedicated correction procedures. Verifying the data at the first payment is the simplest route.
If a document is missing
If you do not find a document you expected, first check the issuance date: some documents are made available a few days after the payment. If the expected time has passed, open a ticket with support indicating the reference period.
Format and storage
Documents are made available in a format suitable for digital storage. Comply with the storage periods provided by your reference regulations; in case of doubt, consult your accountant.
Fiscal communications
Every communication related to invoicing and administration arrives through official channels. Beware of requests for fiscal data that do not originate from these channels.
Ordered documents, fewer worries. A few periodic checks are sufficient for serene administrative management.
Was this guide helpful?
If this guide wasn't enough, our team is available.
Every request is routed to the correct channel. Contact us and receive a structured reply as quickly as possible.
Go to support