Suspending or canceling a service is a choice we respect and strive to make simple. However, it is important to do so with awareness to avoid backtracking due to decisions made at an unfavorable time.
In this guide, we explore the available options and how to proceed in an orderly manner.
Temporary suspension
If you are going through a phase where you want to slow down without closing entirely, ask support if there is a suspension mode compatible with your plan. Not all configurations allow suspension, but it is worth asking.
- Reduces activity without closing the account
- Preserves continuity of data and configurations
- Facilitates resumption when you are ready
Many requests for cancellation arise from a specific moment. If you are considering an important choice, give yourself a few days to observe the situation calmly.
Cancellation
Cancellation terminates the relationship definitively. If this is the choice you want to make, open a ticket with support and indicate the reason and desired date. The team will provide you with the operational instructions to proceed correctly.
A cancellation involves the termination of the services provided by the plan. Check that you have saved any important information from the dashboard before the final closure.
What happens after
After cancellation, recurring services are interrupted according to the scheduled timelines. Official communications confirm the operation. If you change your mind later, support will indicate the process for a new activation.
Feedback
Sincere feedback, even during the cancellation phase, helps us improve. If you have observations or suggestions, sharing them in the ticket allows us to treat them with the attention they deserve.
Suspending or canceling is never a problem for us: it is a legitimate choice that we accompany with the same order we apply to an activation.
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