Managing renewals is an operational aspect that is often overlooked, only to become urgent at the wrong time. A few periodic checks protect you from avoidable interruptions and allow you to focus on using the platform.
Here is what to check, when, and what to do if something is not right.
Where to see the next deadline
The date of the next renewal is visible in the subscriptions section of the dashboard. It takes priority over any other source: if an informal reminder indicates a different date, refer to what is shown in the dashboard.
- Next renewal date
- Associated payment method
- Validity status of the method
- Any technical reports
Mark the renewal date in your calendar a few days in advance. A small reminder almost always prevents a larger problem.
What to do before renewal
Verify that the payment method is valid, that your contacts are up to date, and that there are no official communications requiring action from you. These are quick checks that drastically reduce anomalies.
If renewal is not successful
If the payment is not completed, the platform signals the situation and offers guidance on how to remedy it. Do not ignore the notice: acting immediately is much simpler than managing a restoration after the deadline.
A service interrupted due to failed payment requires technical time to be reactivated. Prevention is faster than correction.
Plan changes near renewal
If you are considering a plan change near the renewal date, ask support about the most appropriate window. Some operations are more linear if carried out before or after the renewal, and the team can indicate the best choice for you.
Communicating with support
For any doubts, open a ticket specifying the date shown in the dashboard, what you have already verified, and what you would like to achieve. Providing precise information reduces resolution times.
Managing renewals carefully is a small discipline that brings great benefits: service continuity and no unnecessary surprises.
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